IBTASIM Rules of Use

These Rules of Use apply to every offer in the IBTASIM app. They sit alongside the IBTASIM End User Licence Agreement and Privacy Policy.

At a glance

1. Eligibility and access

1. IBTASIM is available only to active personnel whom your organisation has confirmed as eligible, aged 18 or over. Retired personnel are not eligible.
2. You sign in with UAE PASS. Your IBTASIM account and digital membership card are personal to you and can't be shared or transferred.
3. Your access ends automatically when your organisation tells us you're no longer eligible. Any unused offers end at the same time.
4. IBTASIM is free for eligible members. Offers stay valid for as long as you're an eligible member, up to the end date shown on each offer (up to 12 months from launch).

2. Offer validity and how to redeem

Validity

1. Each offer can be used only at the merchant and outlet(s) named in the app.
2. Offers exclude service charges, taxes and tips, unless the offer says otherwise.
3. Each offer can be used once. Once redeemed, it shows in your savings history.
4. If a merchant refuses a valid offer, report it to support@ibtasim.ae with the merchant name, outlet, date and time.

How to redeem

1. Make sure your phone is connected to the internet.
2. Open the merchant in IBTASIM and choose the offer.
3. Show your screen to staff before the bill is presented.
4. The merchant enters their PIN to confirm. You'll see a reference number on screen.
5. Repeat for each extra offer you want to use on the same bill.

3. Rules by category

Food and drink

1. One offer covers two people. Groups of 8 or more can use up to 4 offers per table.
2. The lower-priced item is free, and it must be from the same category (main course with main course, drink with drink).
3. One bill per table. Bills can't be split.
4. Not valid on delivery, takeaway, special events, set menus, buffets or brunches, unless the offer says otherwise.
5. Not valid on breakfast, starters, sides, desserts or sharing platters, unless the offer says otherwise.

Attractions and leisure

1. Offers need at least two people paying for entry or the activity.
2. Check age, height, safety and booking requirements with the merchant before you go.

Beauty and fitness

Use these offers in one of two ways:

1. Two people visit together: one pays full price and the second treatment is free.
2. One person visits alone: pay full price for the first treatment, and the second is free on a later visit before the offer ends.

The free treatment is personal to you. It can't be transferred or issued as a gift voucher.

Retail and services

1. Offers starting "Invites you…" can be used by one person.
2. Where an offer is for a second service, it's free on a later visit before the offer ends.

Exclusive offers

1. Exclusive offers from programme partners carry their own conditions, shown on each offer in the app. Where they differ from these Rules of Use, the offer's own conditions apply.

4. Exclusion days (UAE)

Offers can't be used on these days:

Individual merchants may set extra exclusion days, shown on the offer in the app. Merchants may also close temporarily, for example for refurbishment; we're not responsible for these closures.

5. General conditions

1. Offers can't be sold, bartered, exchanged for cash or used for advertising.
2. Offers are void where prohibited or restricted by law.
3. Merchants are responsible for the goods and services they provide. Offers and merchants in the app may change at any time.
4. We're not responsible for merchant closures or events outside our control, but we'll make reasonable efforts to resolve any issue you report.
5. If an account is misused (for example, offers redeemed for someone else or in breach of these rules), we may suspend or end access to IBTASIM.
6. These Rules of Use may be updated from time to time. The latest version is always in the app.

6. Intellectual property

All content in IBTASIM is protected by copyright and trademark law. It is owned by the ENTERTAINER or the merchants concerned, or used with their permission, and can't be reproduced without written permission.

7. Help and support

For help with an offer or your account, contact support@ibtasim.ae. See also the IBTASIM FAQs.