IBTASIM is the rewards app for Sharjah Police members, brought to you by the ENTERTAINER (The Entertainer General Trading). If you'd like us to delete your account and the data that goes with it, here's how.
How to ask
- Email support@ibtasim.ae from any address, with the subject "Delete my account".
- Tell us the mobile number or email address linked to your UAE PASS, so we can find your account.
- We'll reply to confirm it's really you, then delete your account within 30 days and let you know once it's done.
You don't need the app installed to ask.
What we delete
- Your profile: name, email address, mobile number and your UAE PASS / Emirates ID details
- Your membership number and digital membership card
- Your saved favourites and app preferences
- Reviews you've written
- Your location history and how you've used the app
- The device identifiers linked to your account
What we keep, and why
- Redemption records (which offer was used, where and when) for 5 years, as merchants and auditors need them for billing. We remove your name and contact details from these records.
- Crash reports and diagnostics for up to 90 days. These aren't linked to your name.
Anything we're legally required to keep, we keep only for as long as the law says, and then we delete it.
Good to know
- Deleting your IBTASIM account doesn't affect your UAE PASS account or your Sharjah Police membership.
- Your savings and redemption history can't be recovered once your account is deleted.
- If you sign in to IBTASIM again later, you'll start with a new, empty account.
Questions? Email support@ibtasim.ae and we'll help.